FAQ & Legal
Everything you need to know.
Clear answers about project timelines, process, payments, rights, revisions, and working with Elapse Media.
Most projects are scheduled 2–6 weeks in advance. Rush timelines are possible depending on scope and availability.
Short-form content can be delivered in a few days. Larger brand stories or commercial projects typically take 2–4 weeks.
Yes—every project includes built-in revision rounds. Additional revisions or alternate cuts can always be added as needed.
You’ll get clear direction, timelines, and consistent updates. Communication happens via email, calls, or shared project boards.
You receive full usage rights for the finalized deliverables. Raw footage and project files remain with Elapse unless otherwise agreed.
A signed agreement and a deposit secure your project date. From there, we start with a discovery call to define goals and deliverables.
Yes—monthly and quarterly packages are available for brands that need consistent, high-quality video output.
Absolutely. Elapse frequently collaborates with agencies for campaigns, retainer work, and white-label content.
Yes. Travel outside the Houston area is available and billed based on distance, time, and lodging if needed.
No problem at all. The discovery call breaks down your goals, audience, and platforms so we can recommend the right deliverables.
You’ll receive a link to review your edit and leave comments. Revisions are applied in batches to keep the process efficient and clear.
Final project files are stored for 12 months by default. Long-term archival is available upon request.
Yes — vertical reels, square posts, YouTube Shorts, story cuts, and platform-specific exports are all available.
Rush turnaround is available depending on workload. A rush fee may apply to guarantee fast delivery.
Yes — editing-only projects are welcome. You’ll get the same level of polish, pacing, color, and audio treatment as full productions.
Yes — we match your brand’s tone, colors, typography, and general personality across graphics and editing style.
Legal & Policies
A clear and simplified overview of Elapse Media’s working terms, usage rights, privacy, and policies.
Payment Terms
Projects are secured with a deposit, with the remaining balance due upon delivery unless otherwise outlined. Late payments may incur fees.
Usage Rights
Clients receive full usage rights for the final delivered videos. Footage may be featured in Elapse Media’s portfolio unless otherwise agreed.
Raw Footage
Raw files are not included by default but can be added to any project for an additional fee.
Revisions
Each project includes standard revision rounds. Additional revisions are billed based on complexity.
Privacy Policy
Your information is used solely for communication, project planning, and invoicing. Your data is never sold or shared.
Cancellation Policy
If a project must be canceled, the deposit is non-refundable. Rescheduling is always prioritized when possible.
Still have questions?
I’m always here to help. Reach out anytime.